Sweepstakes Rules

Welcome to the official sweepstakes rules for Joya.us Casino. This page explains who can play, how “Sweeps Coins” work, ways to enter without a purchase, prize redemption steps, verification requirements, and what may lead to account suspension or disqualification. Read these rules carefully and refer to our full Terms and Conditions for specific promotion details.

Who’s eligible — age, residency, and other limits you must know

• You must be at least 18 years old, or the minimum legal age in your state, whichever is greater. Proof of age is required before any prize redemption.
• Joya.us Casino does not accept players from the following states: California, Connecticut, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington, West Virginia.
• Players located outside the United States are not accepted; Canadian residents are specifically excluded.
• Employees of the operator, Sweet Innovation LLC, and their immediate family members, affiliates, and persons on exclusion lists are not eligible to participate.
• You are responsible for confirming that sweepstakes participation is legal where you live. If local law prohibits participation, do not register.

Account registration — one real account, real details

To participate you must register an account and provide truthful information. Requirements include:

• A unique email address, a valid mailing address within an eligible state, and a verified phone number.
• One account per person, household, and address is allowed. Multiple accounts, shared accounts, or accounts created to abuse promotions are prohibited.
• You must verify identity and address before redeeming prizes. Verification may include government-issued photo ID, a recent utility or bank statement, and proof of payment method.
• By registering you agree to follow site rules, provide requested documents promptly, and accept that failure to verify may block redemptions.

How “Sweeps Coins” work and where they fit

Joya operates a dual-currency model:

• Gold Coins — used for social gameplay and in-game fun.
• “Sweeps Coins” — used to enter sweepstakes-style gameplay and to qualify for prize redemptions. Sweeps Coins are credited to your account and can be wagered in qualifying games. Sweeps Coin prizes are subject to specific promotion rules, and wagering or playthrough requirements may apply to earned Sweeps Coins. Check individual promotion terms for exact playthrough amounts.

Ways to get Sweeps Coins — free and paid options

No purchase is necessary to earn Sweeps Coins. Common ways to obtain Sweeps Coins include:

• Account registration bonus — new accounts receive a welcome package that includes Sweeps Coins.
• Daily bonuses — log in daily to claim recurring Sweeps Coins offers.
• Daily Scratchcard — available once per day with a chance to win up to 2 Sweeps Coins; claim by logging in and checking your inbox.
• Refer a Friend — earn Sweeps Coins when a referred friend signs up and meets the promotion requirement (the referred friend must make a qualifying purchase of at least $19.99 for referral rewards to apply).
• Promotional purchases — optional coin packages (for example, a $9.99 package includes Gold Coins and Sweeps Coins).
• VIP transfer and partner promotions — check the VIP Transfer and Promotions pages for special offers.
• Mail-in (AMOE) — mail-in entries are available as a no-purchase method: follow on-site AMOE instructions to request a mail-in code, then send a postal mail request. Mail-in entry awards 2.5 Sweeps Coins per envelope; request codes expire 60 days after issuance, and mail must be postmarked from the state that matches your account address. Mail to: 571 S. Washington Afton, Wyoming 83110 United States No purchase is required to obtain Sweeps Coins via AMOE or other free promotions.

How sweepstakes promotions operate — simple mechanics

• Sweeps Coin gameplay is separate from Gold Coin gameplay. Only Sweeps Coins make you eligible for sweepstakes prize redemptions.
• Promotions specify how Sweeps Coins are earned and any wagering or playthrough requirements. Operator-set playthroughs can be up to 20x on some offers; always read the promotion-specific terms.
• Prize awards are determined by game outcomes. Joya does not guarantee winning results, and all prizes are subject to verification and applicable rules.
• Promotions have start and end dates, and some offers are limited-time. Claim by the stated deadline in the promotion terms.

Redeeming prizes — minimums, verification, and payment

• Minimum redemption is 100 Sweeps Coins. Redemption requests that meet the minimum are subject to verification before payment.
• To redeem, you must complete identity and address verification, and confirm the payment method to which prizes will be issued.
• Accepted payout methods include bank transfer, MasterCard, and Visa, subject to verification and any applicable limits.
• Payouts are processed after verification and will be sent to the verified payment method. Processing times depend on verification completion and payment method.
• For residents of the United States, winnings may be subject to tax reporting and withholding requirements. You may be required to complete tax forms and provide taxpayer identification information for prizes that meet reporting thresholds.
• All redemptions are governed by promotion terms and site-wide Terms and Conditions.

Account verification — what we collect and why

Verification helps protect players and preserve fairness. You may be asked to provide:

• Government-issued photo ID, date of birth verification, and a selfie for identity matching.
• Proof of address, such as a utility bill or bank statement dated within a recent period.
• Copies of payment method statements, or confirmation of bank account ownership, for withdrawals.
• Any additional documentation reasonably required to confirm identity, residency, or the legitimacy of activity. Documents are processed according to our Privacy Policy, and personal data is protected under our data handling practices.

Prohibited activities — what will get you blocked

The following behaviors are strictly prohibited:

• Creating multiple accounts, or coordinating with others to manipulate promotions.
• Using bots, scripts, automated tools, or software to play games, claim bonuses, or create entries.
• Collusion, chip dumping, or sharing account access, including transferring Sweeps Coins between accounts in contravention of our rules.
• Chargebacks, payment fraud, or using stolen payment instruments.
• Falsifying identity, address, or documentation during verification.
• Exploiting site bugs, breaking terms of a promotion, or otherwise attempting to obtain a prize improperly. Detection of prohibited activity may lead to withholding of winnings, account suspension, and legal action where appropriate.

Fraud prevention and monitoring — keeping the games fair

Joya uses multiple measures to detect and prevent fraud:

• Geolocation services to confirm you are located in an eligible state.
• Device fingerprinting, IP checks, and transaction monitoring to identify suspicious behavior.
• Manual and automated review of high-value redemptions.
• Verification checkpoints before processing payouts. If suspicious activity is detected, we may freeze accounts, require further documentation, or reverse awards pending investigation.

Suspension, disqualification, and appeals

Accounts may be suspended or closed, and prizes revoked or withheld, for reasons including:

• Failure to provide requested verification documentation within a reasonable timeframe.
• Evidence of prohibited activities, fraud, or abuse of promotions.
• Misrepresentation of identity, residency, or eligibility.
• Violation of applicable laws, or when participation would breach local regulations. If your account is suspended, you will be notified with an explanation and a list of documents or steps required to resolve the issue. If you believe a suspension or disqualification was made in error, follow the dispute process in our Terms and Conditions. Final decisions rest with the operator after review.

Important legal notes and where to find full rules

• No purchase is necessary to enter or participate; free entry options, including mail-in methods, are available.
• Specific promotions may have additional eligibility, playthrough, or redemption rules. Always review the promotion page for exact terms.
• For full legal detail, see our Terms and Conditions, Privacy Policy, and Responsible Play pages. If you need help, our support team is available by email at support@joyascasino.com .

Thank you for reading these sweepstakes rules. Play responsibly, keep your account information current, and check promotion pages regularly for new ways to earn Sweeps Coins and qualify for prizes. For detailed terms on any offer, refer to the sitewide Terms and Conditions and Privacy Policy.